Shipping & Delivery Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the India, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the packing unit for dispatch within 24 hours after the order is placed. The packing unit Post process the orders.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. delivery usually takes 1 business days. After processing and leaving the warehouse, items usually take between 7 and 10 days to arrive at their destination but can take longer from time to time.

Return and Replacement

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@buyfromkerala.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@buyfromkerala.com  and send your item to: Green Field Spices and Herbals, 14th mile, Valara P.O, Idukki Dt, Kerala Pin: 685561